Problem
In 2020, at the height of the COVID-19 pandemic, public health infrastructure was
overwhelmed and under-resource-demanding rapid development of surveillance,
investigation, and reporting systems with no established precedent at the scale
required. Two years later, the emergence of Mpox presented Harris County Public
Health with a parallel operational gap: no standardized case investigation
procedures, no patient outreach protocols, no documentation standards, no escalation
pathways, and no after-hours coverage infrastructure, all requiring immediate
development during an active public health emergency. Subsequently, Houston's CDC
Medical Monitoring Project presented a third systems challenge, lacking standardized
field procedures, consistent documentation, and efficient participant engagement
protocols, resulting in data errors and operational delays across 50+ partner sites.
Action
During the COVID-19 pandemic response at UT Health Science Center, developed and
implemented standardized data collection, case investigation, and infectious disease
reporting protocols, streamlining surveillance workflows and reducing data entry
errors by 20% during one of the most operationally demanding periods in modern
public health history. At Harris County Public Health, architected the county's
inaugural Mpox case investigation framework, establishing standardized protocols for
contact attempt thresholds, patient outreach and correspondence procedures, lead
search methodology, issue escalation pathways, and an after-hours rotating on-call
system to ensure continuity of outbreak response operations. These systems served as
the operational infrastructure for the county's entire Mpox response unit.
Subsequently, at the Houston Health Department, developed and implemented
comprehensive SOPs, digital workflow tools, and an electronic incentive distribution
system for the CDC Medical Monitoring Project, replacing manual processes and
improving participant engagement and data integrity. Designed and operationalized an
after-hours rotating field schedule to maintain uninterrupted program operations.
Onboarded and trained two new staff members. Cultivated and sustained partnerships
across 50+ healthcare facilities to support program access and longitudinal data
collection.
Result
Across three successive public health roles spanning COVID-19, Mpox, and a federal
HIV surveillance program, consistently designed and deployed standardized
operational systems under high-stakes conditions- demonstrating a repeatable ability
to build procedural infrastructure where none existed, maintain compliance across
complex multi-site networks, and sustain program continuity during crisis. Outcomes
included measurable improvements in program efficiency, data quality, reporting
accuracy, and federal compliance across all three programs. Recognized as Employee
of the Month, City of Houston Health Department, November 2024.